JORDAN: Economic inclusion of young Syrian refugee women and men through access to high qulity skills



Business sector:

Project number:


Funding source:

UKJR00 - UK Jordan Refugee

Contract type:

Consultancy Services

Notice type:

Invitation for expressions of interest (CSU)

Issue date:

08 Nov 2019

Closing date:

12 Dec 2019   at  16:00   London

Access eSelection

Single Stage Open Competitive Selection - Request for Proposals

29/11/2019 - Response to Clarification requests can be found at:

14/11/2019 - The End Date to submit proposals is extended until 12 December 2019.

Project Description:

The European Bank for Reconstruction and Development (the “EBRD” or the “Bank”) believes that economic inclusion is integral to development. Based on the concept of equality of opportunity, the Bank measures the extent to which economic institutions, markets and education systems extend economic opportunities to individuals regardless of their specific circumstances, such as their place of birth, gender or, with regard to young adults, social background.

Creating economic opportunities for young women and men and advancing the skills and employability of the local workforce is rapidly becoming an important strategic priority for the EBRD. This is particularly relevant in Jordan, where employers are dissatisfied with the outcomes of education. Recent gains in school enrolment have failed to translate clearly into positive labour market outcomes. The quality of education remains low and is reflected in Jordan’s weak performance on international student assessments. Entrants to the labour market typically lack the sorts of ‘soft skills’ and personal attributes valued by employers.

Assignment Description:

The expected outcome of the Assignment is to support the private sector in addressing operational challenges related to the skills mismatch through the delivery of tailored training programmes at the Abdali Mall Recruitment and Training Centre (AMRTC) in Jordan.

The selected Consultant is expected to provide the following services:

1) Design an updated work-readiness programme based on recently developed occupational standards as well as lessons learned of previous trainings

2) Deliver the updated training program for self-employment and the enhancement of employability skills of young men and women with a special focus on Syrian refugees in Jordan’s retail and hospitality sectors

3) Enable the employment of young men and women with a special focus on Syrian refugees through effective job matching, career guidance and employment information services

4) Monitor impact and support the AMRTC, and local training providers, and participating employers in Abdali Mall on an ongoing basis throughout

Full Terms of Reference (TOR) of the Assignment can be found here:

Consultant Selection Procedure: Single stage open competitive selection. Interested firms or groups of firms are invited to submit a Technical and Financial Proposal.

Assignment Start Date and Duration: The Assignment is expected to start in Q1 2020 and has an estimated overall duration of 18 months.

Cost Estimate for the Assignment: up to EUR 435,000.00 (exclusive of VAT).

Funding Source: It is anticipated that the contract will be financed by the EBRD-DFID Jordan Refugee Response Cooperation Funds Account. Selection and contracting are subject to the availability of funding.

Eligibility: there are no eligibility restrictions based on the consultant's country of origin.

Consultant Profile: Corporate services are required. The Consultant will be a firm or a group of firms preferably with previous project experience and expertise in program design and training delivery, specifically:

1) Experience in working with key stakeholders, including private sector, in the Hospitality and Tourism sector internationally and/or in Jordan, for the development and management of training programmes as well as links between industry and vocational education systems.

2) Experience in training curriculum development and training delivery with a result-based management perspective focusing on sustainable employment

3) Experience improving scientific, technical and vocational education, especially for en-powering women and improving their lives.

4) An understanding of engagement of key stakeholders such as qualification standards authorities, tourism Associations, UNHCR, INGOS, civil society and employers.

5) Demonstrable experience from one or more similar projects and ability to provide evidence of delivery quality

6) The Consultant should have strong gender expertise and/or the team of experts should include a gender expect with demonstrable experience from one or more similar projects in Jordan

The Consultant's expert team is expected to include the following key experts (the 'Key Experts'):

Key Expert 1: Team Leader and Senior Vocational Education and Training Specialist

- Preferably at least 10 years’ of previous experience in skills transfer, employment and training with comprehensive experience of similar assignments internationally and/or in Jordan including in the development and management of learning training programmes as well as links between the Hospitality and Tourism sector and vocational education systems.

- Proven experience of working with key stakeholders, including private sector, in the retail and tourism sectors, including established relationships with regional and/or local expertise or the ability to access the same in particular in Jordan

- Preferably at least 10 years’ of previous experience in improving scientific, technical and vocational education, especially for em­powering women and improving their lives

- Experience in curriculum development and programme design including accreditation

- Experience in delivering pre-employment programmes

- Experience in specific programs including:

o Skills programmes and Apprenticeships

o Compliance programmes including health, safety, security and legal requirements

o Management programmes

o Leadership programmes

o English language training

- Demonstrate management and administration experience,

- Knowledge of challenges in achieving female labour force participation

- Fluency in English language (verbal and written communication skills) is essential

Key Expert 2: Vocational Education and Training Specialist

- Preferably at least 8 years’ of previous experience and substantial knowledge of best international practice and management of Vocational Education and Training (VET) centres

- Extensive knowledge in managing VET centres

- An understanding of engagement of key stakeholders such as qualification standards authorities, chambers of commerce, civil society and employers.

- Experience in handling recruitment services

- Experience in programme design and development

- Experience in outreach and funds management

- Fluency in English language (verbal and written communication skills) is essential, knowledge of Arabic is desirable.

Key Expert 3: Programme Manager in Vocational Education and Training

- Preferably at least 5 years’ of previous experience in project management and coordination

- Experience in monitoring and evaluation

- Experience in labour job placement arrangements

- Experience in working with VET centres

- Experience in delivering pre-employment programmes

- Expert in gender issues and relevant employment challenges for females in Jordan

- Excellent commands of English and Arabic is essential

The above expert should have expertise on gender in such context; if not the Consultant should provide one local gender expert.

The key experts may be complemented by other team members and support services to cover all tasks specified in the Terms of Reference. As such the list of key experts is not an exhaustive list of all skills and competencies needed to fulfil this assignment. Consultants should note that one person could have more than one role (e.g., the Team Leader could also be a specialist) and one role could be filled by more than one person.

Submission Requirements: The consultants are now invited to submit a completed Technical and Financial Proposal as per the standard templates and instructions available at:

Interested Consultants should make themselves familiar with these Standard Templates, Standard Instructions and Conditions of Contract in preparation of their proposals.

The Technical Proposal shall be submitted in English electronically via eSelection not later than the Closing Date, as one single PDF file.

The Technical Proposal should not exceed 20 pages (excluding the Declaration Form and CVs – Form 1 TP1 and Form 6 TP6). The proposal should contain experience relevant to the project and should avoid lengthy general statements.

The technical proposal should include generic assessment of market needs, proposed corresponding disciplines for training and the estimated target number of trainees expected to be trained in the various fields. In this regard the Consultant is expected to submit as part of the Technical Proposal an indicative work plan showing type of training and the number of expected trainees for each quarter of the year.

The bidders should articulate how they will achieve 75% job placement and the monitoring and reporting mechanisms.

The Financial Proposal (Form 2 – FP 1 and FP2) shall be submitted in English separately by email only to the following e-mail address: Please indicate the Project number and title in the subject of your e-mail. Consultants are reminded of the requirement to ensure the confidentiality of the Financial Proposals.

A Technical Proposal that contains elements of a financial proposal shall be declared non-responsive.

A Financial Proposal submitted together with the technical proposals via e Selection shall be declared non-responsive.

For the avoidance of doubt, technical proposals should be sent through eSelection and NOT to the above email address. Financial proposals should be sent to the above email address and NOT through eSelection or to the Bank Contact Person.

Deadline to Submit Clarification Questions: Via e-mail to the Bank Contact Person by 18 November 2019.

Bank Contact Person:

Aleksandra Lewandowska
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN

Selection Method and Evaluation Criteria:

Technical Proposal Evaluation Criteria:

a) Firm's previous project experience in similar assignments (25%)

b) CVs of the Key Expert(s) (25%)

c) Quality of the methodology proposed for the Assignment (25 %)

d) Workplan and proposed number of trainees (25 %).

The minimum technical score (St) required to pass is 70.

Opening of Financial Proposals

After the technical evaluation is completed, only the submissions which score 70 or above of the total marks available for the technical criteria will be eligible to have their financial proposals opened.

Combined Technical and Financial Evaluation

The lowest evaluated Financial Proposal (Fm) is given the maximum financial score (Sf) of 100. The formula for determining the financial scores (Sf) of all other Proposals is calculated as follows:

Sf = 100 x Fm/ F, in which “Sf” is the financial score, “Fm” is the lowest evaluated Financial Proposal, and “F” the price of the Proposal under consideration.

Proposals are then ranked according to their combined technical (St) and financial (Sf) scores using the weights (T = 80; F = 20) T + F = 100 as follows: S = St x T% + Sf x F%.

Important Notes:

1. The proposal validity period is 120 days from the deadline date for the receipt of submissions. During this period, the Consultant shall maintain its original Proposal without any change, including the availability of the Experts, the proposed rates and the total price.

2. The selection will be made from the Proposals received in response to this notification only, on the basis of the submission requirements and selection criteria set out in this Procurement Notice. The highest-ranked Consultant will be selected and invited to negotiate the contract, subject to availability of funding.

Any updates of and clarifications on this procurement notice shall be announced as updates on this notice, without any other notification. In the event of changes consultants will need to download the updated versions. Consultants are required to periodically check the notice for updates. Failure to take the updates into account while preparing the Proposal may result in disqualification or penalties to the scores in the evaluation.