Who we are
Overview: about the EBRDWho we are
Overview: about the EBRD
Learn about the EBRD's journey to investing more than €220 billion in over 7,800 projects.
What we do
Overview: how the EBRD operatesWhat we do
Overview: how the EBRD operates
Across three continents, the EBRD supports the transition to successful market economies.
Work with us
Overview: how you can work with the EBRDWork with us
Overview: how you can work with the EBRD
We draw on three decades of regional knowledge and financial expertise to tailor our products and approaches to each client's needs.
Eng
Eng
Complaints can be submitted by individuals and civil society organisations who have been, or may be, harmed by an EBRD project. Learn how to submit here.
The virtual registry lists complaints registered from 1 July 2020 and legacy cases active at the time. All case related documentation is available here.
The Independent Project Accountability Mechanism (IPAM) addresses concerns raised by project-affected people and organisations in relation to obligations of the EBRD as per the Environmental and Social Policy (ESP) and Access to Information Policy (AIP). IPAM reports directly to the Board of Directors and is independent of Bank management.
The Assessment stage aims to understand the concerns raised in a Request and determine the most appropriate resolution path - Problem Solving, Compliance, or closure
This function supports complainants and clients in finding consensual solutions to the concerns raised. IPAM acts as a third-party facilitator.
This function determines if the EBRD has complied with its ESP and AIP related to project concerns raised in a complaint. IPAM acts as an independent investigator.
IPAM conducts outreach among internal and external stakeholders to ensure that the scope, functions and activities of the mechanism are known and understood.
IPAM routinely shares case insights and offers guidance based on experience and evidence.
IPAM collaborates with peer mechanisms in case processing and other initiatives.
Policy review process
In April 2025 IPAM initiated the review of the Project Accountability Policy (PAP).
Reports and other resources
Also includes Project Accountability Reports and PCM Reports first published in 2010
IPAM prepares a report annually, describing the cases managed during the year and their outcomes. It also summarises outreach activities undertaken, key trends and/or systemic issues that can help the EBRD learn from case experience.
For more information on the IPAM process and how to submit a complaint, write to:
ipam@ebrd.com
For any other matters:
ipam_comms@ebrd.com
Cookie consent
Cookies are pieces of code used to track website usage and give audiences the best possible experience. Use the buttons to confirm whether you agree with default cookie settings when using ebrd.com.
Read our Cookie policy here.
These cookies cannot be disabled. They are essential for core functionality in ebrd.com to ensure a seamless and secure experience.
We use Adobe Analytics cookies to measure usage of the website in order to improve it and respond to end user actions. We review anonymised data on how people reach the site, where they click and so forth. Learn more here about specifics of our cookie use.
We use Adobe marketing cookies to enable us to customise ebrd.com to tailor the website and email marketing services based on the interests of each end user.