Project Complaint Mechanism

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The Project Complaint Mechanism (PCM) is the EBRD's accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.

Changes to PCM’s Work due to COVID-19 (Coronavirus)

PCM is deeply committed to health and safety in all of its operations. As part of our adherence to global health guidance, and as part of our commitment to take a precautionary, ‘do no harm’ approach, the rapidly evolving COVID-19 health crisis requires that PCM make adjustments to its operations until further notice.

Full announcement


About the PCM 

How to submit a complaint

Submit a complaint online

PCM’s Upcoming Evolution: IPAM and the Project Accountability Policy

PCM Experts 

PCM Register

IRM Register


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