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EBRD Independent Project Accountability Mechanism

Submit a complaint

Complaints can be submitted by individuals and civil society organisations who have been, or may be, harmed by an EBRD Project. Learn how to submit here.

Case registry

The virtual registry lists complaints registered from 1 July 2020 and legacy cases active at the time. All case related documentation is available here.

The Independent Project Accountability Mechanism (IPAM) addresses concerns raised by project-affected people and organisations in relation to obligations of the Bank as per the Environmental and Social Policy (ESP) and Access to Information Policy (AIP). IPAM reports directly to the Board of Directors and is independent of Bank management.

More about IPAM

What we do

Problem Solving

This function supports complainants and clients in finding consensual solutions to the concerns raised. IPAM acts as a third party facilitator.

Compliance

This function determines if the EBRD has complied with its ESP and AIP related to project concerns raised in a complaint. IPAM acts as an independent investigator.

Outreach

IPAM conducts outreach among internal and external stakeholders to ensure that the scope, functions and activities of the mechanism are known and understood.

Institutional Learning

IPAM routinely shares lessons learned and offers guidance based on case insights, experiences and evidence.

Policy Review Process

In April 2025 IPAM initiated the review of the Project Accountability Policy (PAP).

More information here.

Reports and other Resources

Also includes Project Accountability Reports and PCM Reports first published in 2010

IPAM annually prepares a report describing the cases managed during the year and their outcomes. It also summarises outreach activities undertaken, key trends and/or systemic issues that can help the Bank learn from case experience.

Contact IPAM

For more information on how to submit a complaint and the IPAM process write at:

Email:

ipam@ebrd.com

For any other matters:

Email:

ipam_comms@ebrd.com