Guide

• Have a strategy for public e-service with an integrated e-justice strategy and key performance indicators (KPIs)
• Have a platform for monitoring the strategy and having user input

Learn from Portugal how to engage with users - see page 7 of the Guide above.

What legislation should be put in place?

• Create a framework for e-signature, recognise it as official signing, implement the software and other infrastructure for simple set up and use; consider ways for usage by foreign users;
• Allow parties to file all documents of a case online, pay any fees and follow the case online
• Create a system for online service of court documents on the other party
• Put in place flexible legislation for online hearings in line with the technology pace
• Enact legislation for electronic enforceable titles, interoperable, secure and with options for cross-border enforceability    

Digital identity, e-service and e-filling innovations from Estonia and Azerbaijan - see pages 9 & 10 of the Guide above.

Best standards and practice from the EU, Ireland and the UK - see page 11 of the Guide above.

Which court processes to improve?

• Identify ways to have specialised commercial law knowledge and practice in courts
• Promote and find uses for alternative dispute resolution to give more options to the parties and unburden the courts; integrate them into online courts
• Review, simplify and promote use of uncontested claims procedures
• Review, simplify and promote use of small claims procedure  

Learn about examples of effective online courts in the UK, Denmark and Poland - see page 17 of the Guide above.

Promote mediation as in Serbia and Turkiye - see page 15 of the Guide above.

What IT infrastructure is essential?

• Build internet networks and facilitate access to internet
• Have an integrated, user friendly case management system in courts
• Develop an accessible public interface for courts  

Get inspired from EU's initiative to promote access to Internet; and from CSM in Bulgaria and Croatia - see page 20 of the Guide above.

How to popularise use of online courts?

• Find ways to get user feedback on as many aspects as possible
• Make online use mandatory for professional users
• Advertise and teach the use of e-justice processes and tools
• Develop easy to follow guidance to apply to court 
• Create tools for transparency and easy communication with the courts

Learn about user surveys in Kazakhstan and Mongolia; mandatory online court use in Austria; and guidance for self-representation in Serbia - see page 20 of the Guide above.