Extension Assignment 1- phase II: Provision of Operational Support



TCRS Number:


Business sector:


Notice type:




PSD disclosed:

11 Jun 2020

Project Description

The regional business registration portal BIFIDEX was established and launched in Q1 2019 with two business registers from the WB Region. Since then it has been expanding to include all business registries from the WB Region (in total 7).

For the purpose of reaching full self-sustainability, the portal is expected to launch its commercial services. Prior launching these services, the business registers need to: 1) align on pricing policy and 2) obtain approval from respective government to independently decide on prices.

Due to the COVID-19 pandemic, the collaboration with the national business registries in individual countries was slowed. The proposals prepared by business registers to independently decide on prices, weren’t discussed at respective governments’ meetings. Therefore BIFIDEX management board couldn’t proceed with defining pricing policy to enable launching the commercial services of the BIFIDEX and achieving its self-sustainability, as planned under the Assignment: Provision of Operational Support. Having in mind the economic recovery will remain in focus of Western Balkans governments in coming (short-term) period, additional delay in launching commercial services can be expected.

Therefore the EBRD plans to extend Operational Support to the Portal for an additional period of 9 months, until February 2021.

The scope of work under this TC shall include BIFIDEX hosting, technical administration and maintenance, end-user support and third-party services.


  • BIFIDEX– regional business registry portal for Western Balkans
  • WB – Western Balkans (Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia)
  • COVID-19 - Coronavirus disease 2019

Any competitive selections for business opportunities relating to this project will be published on the EBRD's website: Consultancy Procurement Opportunities.

General enquiries

EBRD project enquiries not related to procurement:
Tel: +44 20 7338 7168
Email: projectenquiries@ebrd.com

Access to Information Policy (AIP)

The AIP sets out how the EBRD discloses information and consults with its stakeholders so as to promote better awareness and understanding of its strategies, policies and operations following its entry into force on 1 January 2020. Please visit the Access to Information Policy page to find out what information is available from the EBRD website.

Specific requests for information can be made using the EBRD Enquiries form

Independent Project Accountability Mechanism (IPAM)

If efforts to address environmental, social or public disclosure concerns with the Client or the Bank are unsuccessful (e.g. through the Client’s Project-level grievance mechanism or through direct engagement with Bank management), individuals and organisations may seek to address their concerns through the EBRD’s Independent Project Accountability Mechanism (IPAM).

IPAM independently reviews Project issues that are believed to have caused (or to be likely to cause) harm. The purpose of the Mechanism is: to support dialogue between Project stakeholders to resolve environmental, social and public disclosure issues; to determine whether the Bank has complied with its Environmental and Social Policy or Project-specific provisions of its Access to Information Policy; and where applicable, to address any existing non-compliance with these policies, while preventing future non-compliance by the Bank.

Please visit the Independent Project Accountability Mechanism webpage to find out more about IPAM and its mandate; how to submit a Request for review; or contact IPAM  via email ipam@ebrd.com to get guidance and more information on IPAM and how to submit a request.

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