Digitalising and strengthening the operational capacity of the Moldovan Customs Service



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PSD disclosed:

25 Oct 2021

Project Description

In 2006, the Moldovan Customs service (MCS) adopted the United Nations Conference on Trade and Development (UNCTAD) web-based Automated System for Customs Data (ASYCUDA)World to serve as the backbone for Moldova’s Customs Integrated Information System (CIIS). Implementation of this ASYCUDAWorld system has resulted in a significant increase in annual customs revenue for the government of Moldova.

Since the Moldova-European Union (EU) Association Agreement took effect in 2016, the Moldovan Customs Service (MCS) has been further modernising its operating systems in line with EU requirements to enable customs administrations and traders to comply with international standards in import, export and transit-related procedures. To support these efforts, the Government of Moldova has requested EBRD’s support to expand the operational capacity of the MCS’s current ASYCUDAWorld system. The project “Republic of Moldova: Support for the Digitisation of Custom Procedures” is a package of four complementary assignments for the Customs Service and Chamber of Commerce and Industry (CCI) that are designed to support the Government of Moldova with its transition towards fully electronic customs procedures.

Expanding the ASYCUDAWorld system functionalities for MCS will help increase the speed and efficiency of customs clearance processes, facilitate e-commerce and cross-border trade, increase revenue receipts for the government, minimise the risk of consignment fraud and improve the overall efficiency of Moldovan Customs operations.  The Project will also contribute to the government’s digitisation programme (eEconomy roadmap) and efforts to enhance transparency and efficiency in cross-border trade, reduce costs for businesses and help build resilience to the economic impacts of Covid-19.

Assignment 1 - “Support to the Customs Service in implementing Electronic issuance of Certificates of Preferential Origin (CPO)” aims to help streamline entrance and exit procedures for international freight and accelerate customs clearance times through the implementation of a 100% paperless CPO service. Enabling the CSRM to issue electronic CPOs will require the expansion of the UNCTAD Automated System for Customs Data (ASYCUDA) used by CSRM.

Assignment 2 – “Support to the Customs Service in facilitating cross-border e-commerce through the digitisation of pre-arrival processing for postal and express consignments” will enhance the speed and transparency of customs clearance processes by enabling pre-arrival electronic processing for postal and express (e.g. DHL) consignments. The Assignment will involve the adaptation and enhancement of the Moldovan Customs Service’s existing UNCTAD Automated System for Customs Data (ASYCUDA) system to enable electronic submission of consignment documentation for pre-arrival processing.

Assignment 3 – “Support to the Chamber of Commerce and Industry (CCI) in digitalising ATA Carnet” will help facilitate and reduce the cost of cross-border trade, improve data security and reduce corruption risks. The ATA Carnet is an international customs document that allows the temporary export and import of goods for up to one year without payment of customs duty and value-added tax. It replaces national customs declarations and serves as “a passport for goods” - including professional equipment, commercial and testing samples and goods used at trade fairs, exhibitions, shows, or similar events - to facilitate their clearance through customs.

Assignment 4 - ‘Digitalising and strengthening the operational capacity of the Moldovan Customs Service’. The Project will expand the UNCTAD ASYCUDA World system currently used by the Moldova Customs Service. This will involve: Task 1: Development and implementation of MCS Customs Decisions Management System (MCS-CDMS).Task 2: Development and implementation of Trader Dashboard (MCS TD) The purpose of this development is to provide businesses/traders with the capability to monitor, track and trace all transactions performed by/or in their name by the Customs brokers. Task 3: Support for a fully digitalised, paperless environment and improvement of the overall efficiency of Customs operations.

Understanding Transition

Further information regarding the EBRD’s approach to measuring transition impact is available here.

Business opportunities

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Tel: +44 20 7338 7168

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Any competitive selections for business opportunities relating to this project will be published on the EBRD's website: Consultancy Procurement Opportunities.

General enquiries

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Access to Information Policy (AIP)

The AIP sets out how the EBRD discloses information and consults with its stakeholders so as to promote better awareness and understanding of its strategies, policies and operations following its entry into force on 1 January 2020. Please visit the Access to Information Policy page to find out what information is available from the EBRD website.

Specific requests for information can be made using the EBRD Enquiries form

Independent Project Accountability Mechanism (IPAM)

If efforts to address environmental, social or public disclosure concerns with the Client or the Bank are unsuccessful (e.g. through the Client’s Project-level grievance mechanism or through direct engagement with Bank management), individuals and organisations may seek to address their concerns through the EBRD’s Independent Project Accountability Mechanism (IPAM).

IPAM independently reviews Project issues that are believed to have caused (or to be likely to cause) harm. The purpose of the Mechanism is: to support dialogue between Project stakeholders to resolve environmental, social and public disclosure issues; to determine whether the Bank has complied with its Environmental and Social Policy or Project-specific provisions of its Access to Information Policy; and where applicable, to address any existing non-compliance with these policies, while preventing future non-compliance by the Bank.

Please visit the Independent Project Accountability Mechanism webpage to find out more about IPAM and its mandate; how to submit a Request for review; or contact IPAM  via email to get guidance and more information on IPAM and how to submit a request.

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