Supporting documents that we require from you
If possible, please provide the following supporting documents by email to firstname.lastname@example.org:
- Proof that the Representative has been authorised by the Complainant to file the Complaint. For example, this can be in the form of a letter signed by the Complainant giving permission to the Representative to make the Complaint on his behalf.
- A written record of your correspondence with the EBRD in regards to this problem (these may be letters, emails or other form of correspondence and communication).
Please send your Complaint by fax, post or email to:
Project Complaint Mechanism
Attn: PCM Officer
European Bank for Reconstruction and Development
One Exchange Square, London EC2A 2JN
Tel: + 44 20 7338 7813
Fax: +44 20 7338 7633
Alternativley, a Complaint may be delivered by post or hand, at any one of the EBRD Resident Offices in the countries of operations. Please mark these "For the attention of the Project Complaint Mechanism Officer",
indicating that it is for transmission to the PCM.