SRC Border Crossing Points Modernisation Project

Overview
Project Summary Document
Environmental and Social Documentation
Procurement
Complaints

Overview

The European Bank for Reconstruction and Development ("EBRD") loan will finance the acquisition of modern customs equipment and devices for Armenia's Border Crossing Points ("BCPs"), essential to enhance customs operations (the "Project").

Project ID 56160

Status Exploratory

Location

Armenia

Business Sector

Transport

Notice Type

State

Project timeline

Exploratory
Passed Concept Review
Passed Structure Review
Passed Final Review
Board Approved
Signed
Implementing
Completed

Company Contact Information

Linda Kostanova
kostanova_linda@taxservice.am
+374 (93) 84 55 00
https://www.src.am/en
3,7 M. Khorenatsi, Yerevan, 0015, Armenia

Project ID 56160

Status Exploratory

Location

Armenia

Business Sector

Transport

Notice Type

State

Environmental Category

Disclosure date

02 Sep 2025

Project Description

Project Objectives

The Project aims to improve the efficiency of customs operations at Armenia's borders, including facilitating more effective and streamlined customs clearance processes. These improvements contribute to addressing circumvention risks and illicit trade, and have received strong support from the Government of the Republic of Armenia.

The Project will also provide support to the State Revenue Committee of the Republic of Armenia ("SRC") in assessing the digital maturity of customs operations and identifying transformation opportunities through the EBRD Digital Transformation Support Programme. Additionally, it will facilitate the development of a digital roadmap aligned with international best practices and Armenia's trade facilitation goals.

Transition Impact

ETI score: 62

The Project is expected to contribute to: (i) the Competitive transition quality by supporting smart infrastructure management to enhance the cost-efficiency of infrastructure services; and (ii) the Integrated transition quality by promoting substantive improvements to existing infrastructure provision.

Client Information

ARMENIA SOVEREIGN

The Borrower is the Republic of Armenia represented by the Ministry of Finance ("MoF"). The Project Implementing Agency is the SRC, tax and customs authority of the Republic of Armenia.

EBRD Finance Summary

EUR 15,000,000.00

Total Project Cost

EUR 15,000,000.00

Additionality

EBRD offers financing that is not available in the market from commercial sources on reasonable terms and conditions. Moreover, EBRD expertise in the sector will support application of enhanced standards.

Technical Cooperation and Grant Financing

The following technical co-operation ("TC") assignments are envisaged as part of this Project:

Project preparation including technical, economic, environmental and social due diligence, financed by the EBRD Shareholder Special Fund.
Development of Digital Transformation Support Programme for the SRC, financed by the TaiwanBusiness - EBRD Technical Cooperation Fund.
Procurement and commissioning support, funding source to be confirmed.
Implementation of Digital Transformation Program, funding source to be confirmed.

Company Contact Information

Linda Kostanova
kostanova_linda@taxservice.am
+374 (93) 84 55 00
https://www.src.am/en
3,7 M. Khorenatsi, Yerevan, 0015, Armenia

PSD Last Updated

02 Sep 2025

Understanding transition

Further information regarding the EBRD’s approach to measuring transition impact is available here.

Business opportunities

For business opportunities or procurement, contact the client company.

For business opportunities with the EBRD (not related to procurement) contact:

Tel: +44 20 7338 7168
Email: projectenquiries@ebrd.com

For state-sector projects, visit EBRD Procurement:

Tel: +44 20 7338 6794
Email: procurement@ebrd.com

General enquiries

Specific enquiries can be made using the EBRD Enquiries form.

Environmental and Social Policy (ESP)

The ESP and its associated Environmental and Social Requirements (ESRs) set out the ways in which the EBRD implements its commitment to promoting “environmentally sound and sustainable development”. The ESP and the ESRs include specific provisions for clients to comply with the applicable requirements of national laws on public information and consultation, and to establish a grievance mechanism to receive and facilitate resolution of stakeholders’ concerns and grievances, in particular, about the environmental and social (E&S) performance of the client and the project. Proportionate to the nature and scale of a project’s environmental and social risks and impacts, the EBRD also requires its clients to disclose information, as appropriate, about the risks and impacts of projects or to undertake meaningful consultation with stakeholders and consider and respond to their feedback.

More information on the EBRD’s practices in this regard is set out in the ESP.

Integrity and compliance

The EBRD's Office of the Chief Compliance Officer (OCCO) promotes good governance and ensures that the highest standards of integrity are applied to all of the Bank's activities in accordance with international best practice. Integrity due diligence is conducted on all Bank clients to ensure that projects do not present unacceptable integrity or reputational risks to the Bank. The EBRD believes that identifying and resolving issues in the project assessment and approval stages is the most effective means of ensuring the integrity of Bank transactions. OCCO plays a key role in these protective efforts andhelps to monitor integrity risks in projects post-investment.

OCCO is further responsible for investigating allegations of fraud, corruption and misconduct in EBRD-financed projects. Anyone, either within or outside the Bank, who suspects fraud or corruption should submit a written report to the Chief Compliance Officer by email to compliance@ebrd.com. OCCO will follow-up all matters reported. It will review all matters reported. Reports can be made in any language of the Bank or of the Bank's countries of operation. The information provided must be made in good faith.

Access to Information Policy (AIP)

The AIP, which entered into force on 1 January 2025, sets out how the EBRD discloses information and consults with its stakeholders to promote better awareness and understanding of its strategies, policies and operations. Please visit the Access to Information Policy page to find out what information is available from the EBRD website.

Specific requests for information can be made using the EBRD enquiries form.

Independent Project Accountability Mechanism (IPAM)

If efforts to address environmental, social or public disclosure concerns with the Client or the Bank are unsuccessful (for example, through the client’s project-level grievance mechanism or through direct engagement with Bank management), individuals and organisations may seek to address their concerns through the EBRD’s Independent Project Accountability Mechanism (IPAM).

IPAM independently reviews project issues that are believed to have caused (or to be likely to cause) harm. The purpose of the mechanism is: to support dialogue between project stakeholders to resolve environmental, social and public disclosure issues; to determine whether the Bank has complied with its Environmental and Social Policy or the project-specific provisions of its Access to Information Policy; and where applicable, to address any existing non-compliance with these policies, while preventing future non-compliance by the Bank.

Please visit the Independent Project Accountability Mechanism webpage to find out more about IPAM and its mandate and how to submit a Request for review. Alternatively, contact IPAM by email at ipam@ebrd.com for guidance and more information on IPAM and how to submit a request.

Environmental and Social Documentation is not available for this project.

Selected procurement notices related to this project may be shown below. Further procurement opportunities related to this and other projects, if available, maybe be viewed in the EBRD Procurement Portal.

The EBRD's Environmental and Social Policy (ESP), Access to Information policy (AIP) and Project Accountability Policy (PAP) enable sound and sustainable development in its projects. The Independent Project Accountability Mechanism (IPAM) deals with complaints about environmental, social and disclosure matters related to the Bank’s investments.

No complaints about this project have been made so far.

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SRC Border Crossing Points Modernisation Project

Overview

Project timeline

Company Contact Information

Project Description

Project Objectives

Transition Impact

Client Information

EBRD Finance Summary

Total Project Cost

Additionality

Technical Cooperation and Grant Financing

Company Contact Information

PSD Last Updated

Understanding transition

Business opportunities

General enquiries

Environmental and Social Policy (ESP)

Integrity and compliance

Access to Information Policy (AIP)

Independent Project Accountability Mechanism (IPAM)

SRC Border Crossing Points Modernisation Project

Overview

Company Contact Information

Project Description

Project Objectives

Transition Impact

Client Information

EBRD Finance Summary

Total Project Cost

Additionality

Environmental and Social Summary

Technical Cooperation and Grant Financing

Company Contact Information

PSD Last Updated

Understanding transition

Business opportunities

General enquiries

Environmental and Social Policy (ESP)

Integrity and compliance

Access to Information Policy (AIP)

Independent Project Accountability Mechanism (IPAM)