During the Covid-19 pandemic, digitalisation has become key to ensuring the normal functioning of public services and the economy at large. Lockdowns and social-distancing measures have underscored the need to enhance our digital services. Among the most pressing issues that governments need to address is ensuring the electronic delivery (e-delivery) of interactions and services between citizens/businesses and government (e-government). In this note, we present the European Bank for Reconstruction and Development’s (EBRD) policy engagement with the government of Serbia to: (i) enhance the regulatory framework to enable widespread e-delivery and (ii) to increase the nationwide use of e-delivery. This policy support is part of the EBRD’s Investment Climate and Governance Initiative, aimed at improving investment conditions and enhancing governance in the economies where the Bank invests.
