MR3: Jordan West Irbid Wastewater Project - Stakeholder Participation and Outreach Programme



Business sector:

Municipal and environmental infrastructure

Funding source:

EBSF - EBRD Shareholder Special Fund

Contract type:

Consultancy Services

Notice type:

Invitation for expressions of interest (CSU)

Issue date:

07 Aug 2020

Closing date:

13 Sep 2020   at  17:00   London

Access eSelection

26/08/2020 Deadline for submitting proposal has been extended until 13 September 2020;

Responses to Clarifications Questions can be found on the following link:

Single Stage Open Competitive Selection – Request for Proposals

Project Description:

The European Bank for Reconstruction and Development (the “EBRD” or the “Bank”) is providing finance to the Hashemite Kingdom of Jordan (“GoJ”) for the upgrade and construction of the wastewater infrastructure system in a number of towns, located in West Irbid. The system will involve laying public sewer infrastructure to serve a catchment area of approximately 21.9 km2 including, the construction of pumping stations, to enable the towns to connect effectively into the existing wastewater network and to the existing / expanded wastewater treatment plant (“WWTPs”) at Wadi Al Arab (the “Project”).

The Project is a part of the Bank’s wider engagement with the Water Authority of Jordan (“WAJ” or the “Client”) aimed at developing and implementing a comprehensive wastewater investment programme to improve wastewater services in Jordan.

The Project is complex in terms of the population’s experience of both the construction phase and the impact of the new wastewater network. It is therefore important that engagement with the local community is managed well. The Project also provides an opportunity to engage the affected communities on sustainable water usage, water resource management, and wastewater services.

In addition to the affected communities, key stakeholders include:

  • The Ministry of Water and Irrigation (“MWI”), Yarmouk Water Company and WAJ, who are responsible for representing the water sector.
  • Water Users Associations (“WUA”), who represent water service end-users.
  • Community representatives and grass roots level organisations, which can bridge the dialogue gap between institutions and end users and contribute to building civil society’s support to investments.

Assignment Description:

In order to prepare the Project the EBRD requires a consulting company (the “Consultant”) to undertake the following assignment (the “Assignment”).

· Stakeholder Participation and Outreach Programme

The selected Consultant is expected to provide the following services:

1. Ensure smooth implementation of the Project, by minimising disruption to affected communities;

2. Establish participatory management practices in respect of the Project;

3. Identify and manage risks to community cohesion created by the Project; and

4. Help establish more sustainable practices relating to water usage, water resource management, and wastewater within affected communities.

These services should be delivered primarily through participation and outreach activities with affected communities. Affected communities include end-users (i.e. the population of the Project areas) and households and communities close to the Project areas. In part these activities should be delivered in coordination with WAJ, MWI, local municipalities, and other consultants, and in partnership with community-based civil society groups, local government and other organisations.

The detailed scope of work and services (the “Services”) of the Assignment are further described in the Full Terms of Reference (the “ToR”) which can be accessed from the following link:

Consultant Selection Procedure: Single stage open competitive selection. Interested firms or groups of firms are invited to submit a Technical and Financial Proposal.

Assignment Start Date and Duration: The Assignment is expected to start in Q3 2020 and has an estimated overall duration of 36 months.

Cost Estimate for the Assignment: USD 400,000; (exclusive of VAT).

Subject to availability of funding, the performance of the selected Consultant and the business needs, the Assignment may be extended beyond the current scope.

Funding Source: It is anticipated that the contract will be financed by the EBRD Shareholder Special Fund. Selection and contracting are subject to the availability of funding.

Eligibility: There are no eligibility restrictions based on the consultant's country of origin.

Consultant Profile: Corporate services are required. The Consultant will be a firm or a group of firms preferably with previous project experience related to the delivery of similar services in relation to comparable projects.

The Consultant's expert team is expected to include the following key experts (the 'Key Experts'):

Project Manager with

  • Preferably 15 years or more of previous international professional experience in public engagement and social impact activities in countries of comparable conditions;
  • Previous professional international experience of awareness raising and capacity building activities in the water and wastewater sector;
  • Experience in Jordan and/or the region; and
  • Fluency in written and spoken English and Arabic;

Pool of public participation and institutional development experts, with

  • Preferably 5-10 years or more of previous professional experience in organisational capacity building at municipal, national or international non-governmental organisation level;
  • Preferably 5-10 years or more of previous professional experience in community engagement and capacity building of local CSOs, preferably in Jordan and/or the region;
  • Preferably with experience in working in participatory water and wastewater management, awareness raising, and behaviour change;
  • Proven expertise of use of new ICT tools for public engagement and communication purposes;
  • Proven expertise in developing and implementing capacity building training programmes, including for online use;
  • Fluency in written and spoken English Arabic.

Pool of ICT development experts, with

  • Preferably 5-10 years or more of previous professional experience in developing digital, online and mobile platforms at corporate or international non-governmental organisation level;
  • Proven expertise in developing and implementing mobile and online platforms designed for e-learning and designed for users similar to the communities affected by the Project, preferably in Jordan;
  • Proven expertise in developing and upgrading corporate website and digital communication platforms for large scale clients, preferably within Jordan;
  • Proficiency in written and spoken English and, preferably, also Arabic.

The key experts may be complemented by other team members and support services to cover all tasks specified in the Terms of Reference. As such the list of key experts is not an exhaustive list of all skills and competencies needed to fulfil this assignment. Consultants should note that one person could have more than one role (e.g., the Team Leader could also be a specialist) and one role could be filled by more than one person.

Submission Requirements: The consultants are now invited to submit a completed Technical and Financial Proposal as per the standard templates and instructions available at:

Interested Consultants should make themselves familiar with these Standard Templates, Standard Instructions and Conditions of Contract in preparation of their proposals.

The Technical Proposal shall be submitted in English electronically via eSelection not later than the Closing Date, as one single PDF file. The technical proposal should not exceed 20 pages excluding the Declaration Form and CVs (Form 1- TP 1 and Form 1 – TP 6).

The Financial Proposal (Form 2 – FP 1 and FP2) shall be submitted in English separately by email only to the following e-mail address: Please indicate the Project number and title in the subject of your e-mail. Consultants are reminded of the requirement to ensure the confidentiality of the Financial Proposals. Consultants are reminded of the requirement to ensure the confidentiality of the Financial Proposals.

A Technical Proposal that contains elements of a financial proposal shall be declared non-responsive.

A Financial Proposal submitted together with the technical proposals via e Selection shall be declared non-responsive.

For the avoidance of doubt, technical proposals should be sent through eSelection and NOT to the above email address. Financial proposals should be sent to the above email address and NOT through eSelection or Bank Contact Person.

Bank Contact Person:

Isida Konomi
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN

Deadline to Submit Clarification Questions:
Via e-mail to the Bank Contact Person by 21 August 2020

Selection Method and Evaluation Criteria:

Technical Proposal Evaluation Criteria
(a) Firm's previous project experience in similar assignments (40%)
(b) Quality of the methodology proposed for the Assignment (20 %)
(c) CVs of the Key Experts (20 %).
(d) Experience of the firm in similar assignments for IFIs (20%)

The minimum technical score (St) required to pass is [70].

Opening of Financial Proposals

After the technical evaluation is completed, only the submissions which score 70 or above of the total marks available for the technical criteria will be eligible to have their financial proposals opened.

Combined Technical and Financial Evaluation

The lowest evaluated Financial Proposal (Fm) is given the maximum financial score (Sf) of 100. The formula for determining the financial scores (Sf) of all other Proposals is calculated as follows:

Sf = 100 x Fm/ F, in which “Sf” is the financial score, “Fm” is the lowest evaluated Financial Proposal, and “F” the price of the Proposal under consideration.

Proposals are then ranked according to their combined technical (St) and financial (Sf) scores using the weights (T = 80; F = 20) T + F = 100 as follows: S = St x T% + Sf x F%.

Important Notes:

The proposal validity period is 120 days from the deadline date for the receipt of submissions. During this period, the Consultant shall maintain its original Proposal without any change, including the availability of the Experts, the proposed rates and the total price.

The selection will be made from the Proposals received in response to this notification only, on the basis of the submission requirements and selection criteria set out in this Procurement Notice. The highest-ranked Consultant will be selected and invited to negotiate the contract, subject to availability of funding.