Project Complaint Mechanism

The Project Complaint Mechanism (PCM) is the EBRD's accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.

About the PCM 

How to submit a complaint

Submit a complaint online

PCM’s Upcoming Evolution: IPAM and the Project Accountability Policy

PCM Experts 

PCM Register

IRM Register