Project Complaint Mechanism

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The Project Complaint Mechanism (PCM) is the EBRD's accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.

 
February 2015
 
The PCM Annual Report 2014 is now available. The Report describes the activities of the Project Complaint Mechanism during 2014, including the review of the PCM Rules of Procedure, projects that were subject to complaints, recruitment of PCM Experts and cooperation with accountability mechanisms of other institutions.  
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