Publication overview

Independent Recourse Mechanism

Abstract

The Independent Recourse Mechanism (IRM) is the Bank's way to assess and review complaints about Bank-financed projects. It gives local groups that may be directly and adversely affected by a Bank project a means of raising complaints or grievances with the Bank, independently from banking operations.

These guidelines provide a summary of how the IRM works, giving guidance about who can make a complaint, the grounds for a complaint, how to make a complaint and what will happen once a complaint is filed.

Related information

Independent Recourse mechanism leaflet
IRM Rules of procedure  (0.2Mb)
Background paper on the establishment of the IRM  (0.1Mb)