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Project Complaint Mechanism

The Project Complaint Mechanism (PCM) is the EBRD’s accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.

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September 2014

17 September 2014, 9:00 - 16:00, EBRD headquarters, London

Open symposium on the practice of Independent Accountability Mechanisms (IAMs)

On 17 September, the EBRD’s Project Complaints Mechanism (PCM) team played host to around 40 colleagues from similar mechanisms at 15 other international financial organisations, as well as to NGOs and civil society representatives, at a one-day Open Symposium on the Practice of Independent Accountability Mechanisms (IAMs).

Wednesday’s day-long programme consisted of a series of Specialist Sessions, each featuring formal presentations and an open discussion involving representatives of accountability mechanisms, multilateral development bank management, private sector banks, legal professionals, academics and civil society.  Each open discussion consisted of an active debate on the role of international accountability mechanisms in promoting environmental, social, human rights and good governance standards in banking operations. The programme included a very interesting variety of talks from speakers with different backgrounds and perspectives, and the civil society representatives in attendance played a central role in stimulating and contributing to the discussions. The final Specialist Session focused on the role of civil society in developing a community of practice among IAMs and on how IAMs might cooperate with this crucial group of stakeholder in order to further enrich the value of their work.

Photo gallery (coming soon)

Programme (333KB - PDF)


IAMs and the Promotion of Good Governance Standards
Owen McIntyre, ‘IAMs as Agents of “Global Administrative Law”’ (187KB - PDF)
Fiona Marshall, ‘The Aarhus Convention as a Benchmark for Environmental Good Governance’ (718KB - PDF)
Karen Wendt, ‘The Equator Principles and Environmental, Social and Governance (ESG) Standards in Private Sector Banking’ (1MB - PDF)

The Shifting Boundaries of Accountability for Banking Operations
Maeve McDonagh, ‘MDB Access to Information Policies: A Comparative Analysis’ (463KB - PDF)
Susan Park, ‘International Standards of Accountability: How do the MDBs Compare?’ (364KB - PDF)

The Evolving Practice of Accountability: Towards a True “Community of Practice”
Andria Naudé Fourie, ‘Perspectives from Constructing a Database of IAM Practice’  (478KB - PDF)
Suresh Nanwani, ‘IAMs in Further Pursuit of Accountability: Directions, Cooperation and Engagement’ (716KB - PDF)
Vanessa Richard, ‘IAMs as Guardians of a Kaleidoscopic Legal Accountability’ (935KB - PDF)

May 2014

Review of the Project Complaint Mechanism

On 7 May 2014, the EBRD Board of Directors approved revisions to the Project Complaint Mechanism Rules of Procedure. The revised Project Complaint Mechanism Rules of Procedure (2014) is a result of extensive consultations, with over 200 stakeholders taking part in public consultation meetings and other 23 individuals and organisations submitting written comments. We thank all internal and external commentators for their valuable input into the review process which we believe resulted in a significantly improved final document.

PCM Rules of Procedure 2014 (153KB - PDF)

PCM Comparison January draft to final policy (287KB - PDF)

PCM Stakeholder Engagement Report (483KB - PDF)

A detailed Stakeholder Engagement Plan (199KB - PDF) outlines the stakeholder consultation process that was implemented for the revision of the PCM

План взаимодействия с заинтересованными сторонами (303KB - PDF)

Projet de coopération avec les parties prenantes (277KB - PDF)


Contact us

Complaints may be sent using the Sample Complaint Form or by post, email or fax to:

Project Complaint Mechanism
Attn: PCM Officer
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
United Kingdom
Fax: +44 20 7338 7633
Email: pcm@ebrd.com

Alternatively, you may also mail or hand-deliver your complaint to any of the EBRD Resident Offices to be forwarded to the PCM.

Requests for information should be sent to the same address.

Last updated 25 September 2014