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The Project Complaint Mechanism (PCM) is the EBRD’s accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.
|About the PCM||How to submit a complaint|
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Review of the Project Complaint Mechanism
The EBRD is in the process of reviewing the PCM Rules of Procedure and will be seeking comments from all interested stakeholders on the new draft Rules of Procedure later in 2013 in line with the PCM Stakeholder Engagement Plan. The information gathering stage within the review process is now closed.
Complaints may be sent using the Sample Complaint Form or by post, email or fax to:
Project Complaint Mechanism
Attn: PCM Officer
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
Fax: +44 20 7338 7633
Alternatively, you may also mail or hand-deliver your complaint to any of the EBRD Resident Offices to be forwarded to the PCM.
Requests for information should be sent to the same address.
Last updated 3 June 2013