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Project Complaint Mechanism

The Project Complaint Mechanism (PCM) is the EBRD’s accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.

About the PCM How to submit a complaint
PCM experts PCM Register


May 2014

Review of the Project Complaint Mechanism

On 7 May 2014, the EBRD Board of Directors approved revisions to the Project Complaint Mechanism Rules of Procedure. The revised Project Complaint Mechanism Rules of Procedure (2014) is a result of extensive consultations, with over 200 stakeholders taking part in public consultation meetings and other 23 individuals and organisations submitting written comments. We thank all internal and external commentators for their valuable input into the review process which we believe resulted in a significantly improved final document.

PCM Rules of Procedure 2014 (153KB - PDF)

PCM Comparison January draft to final policy (287KB - PDF)

PCM Stakeholder Engagement Report (483KB - PDF)

A detailed Stakeholder Engagement Plan (199KB - PDF) outlines the stakeholder consultation process that was implemented for the revision of the PCM

План взаимодействия с заинтересованными сторонами (303KB - PDF)

Projet de coopération avec les parties prenantes (277KB - PDF)


Contact us

Complaints may be sent using the Sample Complaint Form or by post, email or fax to:

Project Complaint Mechanism
Attn: PCM Officer
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
United Kingdom
Fax: +44 20 7338 7633
Email: pcm@ebrd.com

Alternatively, you may also mail or hand-deliver your complaint to any of the EBRD Resident Offices to be forwarded to the PCM.

Requests for information should be sent to the same address.

Last updated 30 June 2014