Project Complaint Mechanism

The PCM Annual Report 2012 is now available.

PCM Annual Report 2012 (1MB - PDF)

The Project Complaint Mechanism (PCM) is the EBRD’s accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.

Review of the Project Complaint Mechanism

The EBRD has started the review process of the PCM Rules of Procedure and invites comments from all interested stakeholders until 20 May 2013 on the basis of the 2009 PCM Rules of Procedure in English, Russian and French. This information gathering stage aims to evaluate experiences with the mechanism to date and inform the new draft PCM Rules of Procedure.  

PCM Rules of Procedure (93KB - PDF)

Правила процедуры ОРЖ (324KB - PDF)

MRP Règlement (296KB - PDF)

A detailed PCM Stakeholder Engagement Plan outlines the consultation process and will also be made available in Russian and French shortly.

PCM Stakeholder Engagement Plan (199KB - PDF)

План взаимодействия с заинтересованными сторонами (304KB - PDF)

Projet de coopération avec les parties prenantes (277KB - PDF)

Comments are welcome at pcm@ebrd.com until 20 May 2013.

About the PCM | How to submit a complaint

PCM experts | PCM Register

Contact us

Complaints may be sent using the Sample Complaint Form or by post, email or fax to:

Project Complaint Mechanism
Attn: PCM Officer
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
United Kingdom
Fax: +44 20 7338 7633
Email: pcm@ebrd.com

Alternatively, you may also mail or hand-deliver your complaint to any of the EBRD Resident Offices to be forwarded to the PCM.

Requests for information should be sent to the same address.

Last updated 23 April 2013