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Project Complaint Mechanism

The Project Complaint Mechanism (PCM) is the EBRD’s accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.

About the PCM How to submit a complaint
PCM experts PCM Register

PCM Annual Report 2013

The PCM Annual Report 2013 covers activities of the PCM in the last year and provides analysis of all complaints received since 2010, when the PCM became operational. It summarises the outcomes of five Compliance Reviews that were concluded in that year, describes the issues raised in three newly registered complaints and one complaint registered in 2012, outlines six complaints suspended for registration and 13 complaints that were deemed ineligible. Further, the Report provides an outline of the review of the PCM Rules of Procedure launched in 2013and the PCM’s engagement with international accountability mechanisms (IAMs Network).

PCM Annual Report 2013 (2MB - PDF) 

Review of the Project Complaint Mechanism

6 March 2014: Update 

The comment period for the draft PCM Rules of Procedure has now closed.  Comments are being reviewed and a report on the consultation, including the comments received and staff responses will be provided to the Board of Directors along with the final proposed draft PCM Rules of Procedure in due course.  Following Board consideration, the consultation report, along with the final PCM Rules of Procedure will be posted on the EBRD web site.  

We thank everyone who took the time to comment.

PCM Stakeholder Engagement Plan (199KB - PDF)

План взаимодействия с заинтересованными сторонами (303KB - PDF)

Projet de coopération avec les parties prenantes (277KB - PDF)

Contact us

Complaints may be sent using the Sample Complaint Form or by post, email or fax to:

Project Complaint Mechanism
Attn: PCM Officer
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
United Kingdom
Fax: +44 20 7338 7633
Email: pcm@ebrd.com

Alternatively, you may also mail or hand-deliver your complaint to any of the EBRD Resident Offices to be forwarded to the PCM.

Requests for information should be sent to the same address.

Last updated 21 March 2014