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The Project Complaint Mechanism (PCM) is the EBRD’s accountability mechanism that has been established to assess and review complaints about Bank-financed projects. It provides individual(s) and local groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.
|About the PCM||How to submit a complaint|
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Review of the Project Complaint Mechanism
EBRD announces the release of the draft revised Project Complaint Mechanism Rules of Procedure for public comment in English, Russian, and French. We invite stakeholders to review the draft documents and provide comments to firstname.lastname@example.org by 6 March 2014.
In addition to the draft policy, a brief overview of the key changes and main issues raised in the consultation in 2013 on the 2009 PCM Rules of Procedure are provided for information.
Complaints may be sent using the Sample Complaint Form or by post, email or fax to:
Project Complaint Mechanism
Attn: PCM Officer
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
Fax: +44 20 7338 7633
Alternatively, you may also mail or hand-deliver your complaint to any of the EBRD Resident Offices to be forwarded to the PCM.
Requests for information should be sent to the same address.
Last updated 21 January 2014