|
|
|
|

BCR's Bucharest headquarters |

Improving client services is a priority |
The Romanian government's long-standing plan is simple: find a reputable
strategic investor to facilitate privatisation of the country's largest
state-owned bank. So far, though, things haven't worked out quite as planned.
In 2002, when Romania was ready to take this big step, the global economy
deteriorated and Western European investors had things on their minds other
than buying shares in Banca Comerciala Romana (BCR), even though the bank was
doing quite well. Still, the Romanian government wanted to keep momentum in
the privatisation process, a critical step in the country's transition from
the former state-managed economy to a market economy. Privatisation is crucial
to Romania's hopes for joining the European Union in 2007.
Enter the EBRD and the International Finance Corporation (IFC), the World
Bank's private sector lending arm, with plan B to make a good bank better and
all the more attractive to strategic investors.
Strengthening BCR
The combined investment of $222 million by the EBRD and the IFC marked the
launch of a three-phase strategy for BCR's privatisation. This investment is a
first step, with the government becoming a minority shareholder, complemented
by a further sale of eight per cent of shares to bank staff, which has just
been completed, and then a sale to a strategic investor by year-end 2006. With
the European banking market recovering now, hopes are high that BCR can be
successfully privatised in the near future.
The core of EBRD's 'added value' in this financing is an innovative
Institution Building Plan, a set of actions designed to strengthen BCR and
transform it into an institution even more attractive to potential strategic
investors.
"We identified key risks, carried out on-site due diligence, looked at
opportunities such as in retail banking and lending to small businesses, and
put solutions in the plan," summarises Nick Kerigan, EBRD Operations Leader on
the project.
The goal of the plan is to enhance the implementation of the bank's strategy
and operations, and to upgrade key business development, risk and control
functions and corporate governance.
"This is not a restructuring plan because BCR is not a troubled bank," Mr
Kerigan explains. "The plan is a well-defined description of actions, intended
outcomes and milestones. But the work of implementing the plan, co-ordinated
by a dedicated unit within BCR, will go on for some time. BCR's management are
wholeheartedly behind this process and we have been very encouraged by the
enthusiasm and dedication of BCR's staff in making the plan their own."
BCR has already come through many changes. During the communist era,
commercial banking was handled by the country's National Bank. In 1990, those
services were spun off into the newly-created BCR which, over the past 14
years, has established itself as Romania's leading bank.
Improved focus on customers
The main building blocks of the Institution Building Plan are a better
separation of management and supervisory roles, a review of the bank's
organisational structure and operations, and integration of the branch
network. The latter is a huge task since BCR has 295 branches across the
country, employing about 12,000 staff serving over 4.2 million clients. Those
clients should start to notice a more customer-focused culture as BCR rolls
out it new approach to retail banking and lending. With better sales,
marketing and product development, improved customer services and staff
training, upgraded information technology and automation, BCR will be more
attractive to potential investors.
Comments Maria-Luisa Cicognani, Director for Bank Equity in EBRD's Financial
Institutions banking team: " It was helpful to have the IFC on board for this
challenging project, which was the IFC’s biggest equity transaction to date."
This EBRD financing is not just about impressing would-be foreign investors:
the 25 per cent share purchase will have an important demonstration effect in
Romania, signalling confidence in the banking sector and investment
environment.
Contact: EBRD Financial Institutions banking team
17 August 2004
|