IRM - making a complaint

The following guidelines provide a summary of who can make a complaint, what you can complain about, how to make a complaint and what will happen next:

• Who can make a complaint 
• What you can complain about 
• How to make a complaint 
• What will happen next

A printed copy of the guidelines is available from the EBRD Publications Desk.

The Rules of Procedure provide more detailed information on making a complaint. If there is any conflict between the Rules of Procedure and the guidelines, the Rules of Procedure will govern.